Install help

Before anything else: quit your DAW. Hosts scan for plug-ins at launch, so an open DAW will not see a new amp until you restart it.

macOS

Open the .pkg and follow the installer.
Reopen your DAW. The amp appears under Camel Impulse.
If it does not appear, rescan plug-ins in your host, or restart the host.

The installer puts the Audio Unit in /Library/Audio/Plug-Ins/Components, VST3 in /Library/Audio/Plug-Ins/VST3, and the standalone app in /Applications/Camel Impulse.

Windows

Quit your DAW.
Run the .exe. The installer is not code-signed yet, so Windows shows “Windows protected your PC”: click More info → Run anyway.
VST3 goes to C:\Program Files\Common Files\VST3; the standalone app is in the Start menu under Camel Impulse.
Reopen your DAW and rescan plug-ins if it does not pick the amp up.

The standalone is silent on macOS

macOS asks for microphone permission the first time you launch it; that is how it gates audio input, including interfaces. If you dismissed the prompt, enable it under System Settings → Privacy & Security → Microphone. Then pick your input and output in Audio Settings (⌘,) and un-mute the input.

Enter the licence key

Open the amp, click Enter Licence, and paste the key from the thank-you page or licence.txt. Verification is offline; the key works on macOS and Windows.

Download failed

Each platform allows three attempts. Press the same download button again in the original tab. If the page cannot be reopened, email support@camelimpulse.com with your transaction ID.

Still stuck?

Email support@camelimpulse.com with your operating system, DAW and version, the amp name, and the exact message. If it is a purchase issue, include the transaction ID.

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