Last updated 27 August 2026
Short version: if an amp is not what you expected, request a refund within 30 days. You do not have to justify it or prove you deleted anything.
Purchases are processed by Paddle, which acts as the merchant of record. Paddle appears on your card statement, issues your invoice, and handles VAT. Their refund policy governs the transaction; the policy below is how we handle requests in practice, and we do not refuse ones Paddle would honour.
30 days from purchase, for any reason. Use the contact details supplied with your purchase and include the email address you bought with or the Paddle transaction ID.
This is downloadable software delivered immediately, so the EU 14-day right of withdrawal may not apply once you have started the download. Our 30-day policy is offered regardless and is more generous, so in practice this distinction should never cost you anything. Nothing here limits rights you have under the consumer law of your own country.
Nothing, beyond stopping use of the software after a refund. Your licence key is verified offline and cannot be remotely revoked; we rely on you here, and telling us why it did not work for you is more useful to us than the €5.
Please request a refund before raising a chargeback. A chargeback on a €5 purchase costs us several times the sale and takes months, and a refund is faster for you.